Help & Support

Answers to the most common questions. Still stuck? We're one message away.

How do I add my channel?

Sign in with Google and grant YouTube access when prompted. Your own stats appear on the My Channel page and on the dashboard once you've published videos.

How do I track a competitor?

Open Watchlist and add a channel by its handle or URL. AZLens tracks its growth over time and shows an earnings estimate.

What are AI credits?

AI features (Ask AZLens, Niche Finder, keyword advice, teardowns, and insights) each cost a small number of credits. Your balance and monthly allowance are shown in the sidebar. Credits refresh at the start of each month.

What's the difference between Free and Pro?

Free includes a monthly credit allowance for the everyday AI tools. Pro includes a much larger allowance plus Pro-only features such as Ask AZLens. If an AI call fails, the credits for it are refunded automatically.

How accurate are the numbers?

Your own channel figures come straight from the YouTube APIs and are real. Earnings estimates and opportunity scores are AZLens's own models — useful for comparison, but estimates, not guarantees. AI features reason over these real numbers and never invent their own.

Why does an AI feature say it's locked?

Either it's a Pro-only feature on a Free account, or you're out of credits for the month. Pro-only features show an upgrade prompt; out-of-credits resets at the start of next month.

Didn't find your answer?

Head to the Contact page and we'll get back to you.